At PrimeWear by Bodylon, we strive to provide high-quality, custom-made products through our print-on-demand (POD) service. Due to the nature of our business, our return and refund policy is designed to ensure customer satisfaction while protecting our brand.
1. Eligibility for Returns & Refunds
Since our products are made to order, we only accept returns and refunds under the following conditions:
- Damaged or Defective Products: If you receive an item that is damaged, misprinted, or defective, you may request a replacement or refund.
- Incorrect Item Received: If you receive the wrong item, size, or design due to our error, we will offer a replacement at no extra cost.
- Lost Packages: If your order does not arrive within the estimated delivery time due to shipping carrier issues, we will investigate and may issue a refund or replacement.
Note: We do not accept returns or refunds for incorrect size selection, change of mind, or buyer’s remorse. Please review our size chart carefully before placing an order.
2. Requesting a Return or Refund
To request a return or refund, follow these steps:
- Contact Us within 7 days of receiving your order at primewear@bodylonprime.store with the following details:
- Order number
- Photos of the defective or incorrect item
- A brief description of the issue
- Our customer support team will review your request within 3-5 business days and provide further instructions.
- If approved, we will process a replacement or refund within 5-7 business days.
3. Refund Method
- Approved refunds will be issued to the original payment method used during purchase.
- Refunds may take 5-15 business days to reflect in your account, depending on your payment provider.
4. Non-Returnable Items
We do not accept returns for:
- Personalized or customized items (unless defective or incorrect)
- Worn, washed, or altered products
- Gift cards and promotional items
5. Order Cancellations
- Orders can only be canceled within **2 hours** of purchase. After this time, production begins, and cancellations will not be accepted.
- If an order is canceled within the allowed timeframe, a full refund will be issued.
6. Exchanges
We do not offer exchanges since all products are made to order. If an item qualifies for a return (as per our policy), we will issue a replacement instead.
7. Contact Us
For any return or refund inquiries, please contact our support team:
PrimeWear by Bodylon
Email: primewear@bodylonprime.store
Phone: +1 505-308-0712
By making a purchase on our website, you acknowledge that you have read and agreed to this Return and Refund Policy.
Effective Date: 01 Jan 2025
Last Updated: 02 March 2025